Phone: 440.565.4150
Email: dustin.souers@gmail.com
URL: http://dustin.souers.org
Redhat, SUSE, Gentoo, Ubuntu, Rexx, SQL, JCL, z/OS, z/VM, DB2, CICS, Websphere MQ, Windows, Basic Networking.
IT Operations Analyst
Progressive
May 2007-Present
Troubleshoots customer reported issues and system notifications with z/OS, CICS, DB2, MQ, and VTAM on z-Series mainframes, Linux, and Windows.
Develops Rexx scripts to increase efficiency in processing customers' requests and troubleshooting issues.
Part-time District IT Administrator - Consultant
Ledgemont School District
August 2010-March 2011
Administered network and corrected teacher and staff computer issues.
Student Assistant
University of Akron
January 2004-May 2007
Answered students, faculty, and staffs computer issues over the phone, in person, and in email. Issues included networking, email, Microsoft programs, and hardware and software configuration.
Created scripts to automatically obtain newest software packages and centralized them on a server in order to improve response times.
Sales Intern / Web Developer
Little Tikes
July 2005-Mar 2007
Created a point-of-sale application which utilized SQL Server and VB.NET. The application saved money on printing reports and reduced time needed to update sale estimates. It improved interaction with the Forecasting team.
Improved the point-of-sale import process and expanded the reporting to more customers. The old process used to take 3 days and now could be done in a matter of hours.